Zbaj Terms & Conditions of Use — Complete Guide

1General Terms & Conditions

These Terms & Conditions ("Terms") govern the use of the zbaj platform and all its services. By accessing our services through the zbaj website, mobile app, or any other channel, you agree to be bound by these Terms.

These Terms & Conditions are written in Bengali for the convenience of zbaj's Bangladeshi users. However, in the event of any ambiguity or dispute, zbaj's official interpretation shall be considered final.

Zbaj is a licensed online gaming platform operating in accordance with guidelines set by international gaming regulatory bodies. To use our services, you must meet the eligibility requirements outlined below.

2Account Registration & Eligibility

The following conditions must be met to open an account with zbaj:

• You must be at least 18 years of age. We reserve the right to verify your age.
• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• All transactions must be made in your own name using your own payment method.
• You are solely responsible for keeping your account password and login credentials confidential.

A valid mobile number and email address are required at registration. We may request a national ID or other identity documents for account verification. Failure to provide this information may result in temporary or permanent account restrictions.

3Financial Transactions — Deposits & Withdrawals

The following rules apply to all financial transactions on the zbaj platform:

• A minimum deposit amount applies and may be subject to change from time to time.
• Withdrawal requests are typically processed within 1–3 business days.
• The payment method used for withdrawals must match the method used for deposits.
• Full account verification (KYC) must be completed before any withdrawal can be processed.
• Bonus funds cannot be withdrawn directly — the applicable wagering requirements must be met first.

Zbaj does not charge any fees on transactions. However, your bank or mobile banking service provider may apply their own charges — zbaj is not responsible for those. In cases of suspicious transaction activity, zbaj reserves the right to conduct further investigation and place a hold on the transaction.

4Bonus & Promotion Policy

Zbaj regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are detailed on the relevant promotion page. General bonus policy is as follows:

• The welcome bonus is available to new members only and can be claimed once.
• To withdraw bonus funds, the specified wagering requirements must first be met.
• Multiple bonuses may not be active at the same time — please review the terms of each offer individually.
• Any attempt to abuse or exploit bonuses will result in bonus cancellation and account suspension.
• Zbaj reserves the right to modify or cancel any bonus offer.
• Wagering requirements also apply to winnings earned through free spins or free bets.

5Gaming Rules

Certain general rules apply to all games on the zbaj platform. Game-specific rules are available on each game's page.

• All game outcomes are determined by RNG (Random Number Generator) technology, independently audited by a third party.
• If a technical error affects the outcome of a game, that round may be voided.
• In Live Casino games, the dealer's decision is final. However, zbaj may intervene in the event of a technical issue.
• If a match is cancelled in Sports Betting, the bet will be refunded — though specific rules may vary by case.
• Bet amounts must stay within the specified limits. Maximum bet amounts vary by game.

If your internet connection drops or your device shuts down during a game, any active bets will be settled according to the applicable rules. zbaj is not liable in such situations.

6Prohibited Activities

The following activities are strictly prohibited on the zbaj platform:

• Fraud, hacking, or any form of software manipulation.
• Transacting through money laundering or illegal funds.
• Creating multiple accounts to abuse bonuses.
• Accessing or using another member's account credentials.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Using automated bots or scripts to play games.
• Assisting minors or underage individuals in creating an account.

7Account Closure & Suspension

Zbaj may suspend or close an account under the following circumstances:

• Breach of terms and conditions.
• Failure to pass KYC verification or submission of false information.
• If suspicious or unusual transaction activity is detected.
• At the user's own request (self-exclusion or account closure).

We generally notify users before closing their account. However, in cases of serious violations, action may be taken without prior notice. You may also request account closure at any time by contacting our support team.

8Limitation of Liability

Zbaj strives to provide uninterrupted service, but there are limits to its liability in certain situations:

• Zbaj is not liable for any losses caused by technical errors or server outages.
• Zbaj is not liable for transaction delays caused by issues on the part of third-party payment providers.
• Zbaj will not be held responsible for account breaches or data theft resulting from the user's own negligence.
• Zbaj is not responsible for any losses in gaming or betting resulting from internet connectivity issues.

Zbaj's total liability shall not, under any circumstances, exceed the actual funds deposited into the user's account.

9Responsible Gaming

Zbaj is committed to Responsible Gaming. We want our platform to be a source of entertainment, not a cause of harm. To support this, we offer the following tools:

• Option to set daily, weekly, or monthly deposit limits.
• Option to place a cooling-off period or temporarily suspend your account.
• Permanent self-exclusion option — once requested, your account will be fully closed.
• Awareness resources and helpful links related to gaming addiction.

If you feel that gaming is having a negative impact on your life or someone you know, please visit our Responsible Play Visit the page or contact our support team.

10Dispute Resolution

If a dispute arises, please contact our support team first. Most issues can be resolved within 48 hours.

• If you are not satisfied with the support team's resolution, you may submit a formal complaint.
• Formal complaints will be reviewed within 7 business days.
• Zbaj's decisions are final and binding, within the applicable legal framework.

11Privacy Policy

Our Privacy Policy page for full details. Key points:

• Your data is never sold or shared with third parties.
• Information may be shared with authorities when required by legal obligation.
• You can view or update your personal information at any time.
• Even after an account is closed, data may be retained for a specified period for legal compliance purposes.

12Right to Modify Terms

Zbaj may update these terms and conditions, in whole or in part, at any time. When changes are made:

• Users will be notified via email or platform notification prior to any significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you have the right to close your account.

The most up-to-date Terms & Conditions are always available on this page. We recommend checking back regularly.