Zbaj Privacy Policy — Your Data Is Safe With Us

1Introduction

Zbaj is committed to protecting the privacy of its platform users. This Privacy Policy ("Policy") explains how zbaj collects, stores, and uses your personal information. This Policy applies to the zbaj website, mobile app, and all associated services.

By registering or using the zbaj platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team.

This Privacy Policy has been developed in accordance with international data protection standards. We believe transparency is the foundation of trust — so we clearly explain what information is collected, why it's needed, and how it will be used.

2What Data We Collect

Zbaj collects various types of information, which can broadly be divided into two categories — what you provide directly, and what is generated automatically when you use the platform.

Personal Identity Information:

• Full name, date of birth & nationality
• Email address & mobile number
• National ID or Passport Number (for KYC verification)
• Current Address

Financial Information:

• Bank account number or mobile banking number (bKash, Nagad, etc.)
• Deposit & withdrawal transaction history
• Partial payment card details (we never store full card numbers)

Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Platform Activity Logs & Session Data
• Gaming History & Betting Patterns
• Data Collected from Cookies & Tracking Technologies

3How We Collect Your Data

Zbaj collects information in several ways. Each method is described in detail below:

We never collect information without your knowledge or consent. Whenever data is collected, you are clearly told why it is needed.

4Purpose of Data Use

Zbaj uses your information only for specific, limited purposes. We never use it for anything beyond what is stated.

• Account Management: For registration, login, and profile management.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Financial Transactions: To process deposits and withdrawals.
• Customer Support: To resolve your issues and provide support.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Platform Improvement: To analyze user experience and improve service quality.
• Contact: To keep you informed about important updates, promotions, and policy changes.
• Responsible Gaming: To support members at risk of problem gambling.

5Data Sharing Policy

Zbaj may share information with third parties only in limited, specific circumstances — and always under strict controls.

Who Your Data May Be Shared With:

• Payment Providers: Financial information required to process transactions.
• KYC Verification Services: Document information for identity verification.
• Law Enforcement: In cases involving a legal order or suspicious financial activity.
• Regulatory Authority: To meet licensing and regulatory obligations.

Who Your Data Is Never Shared With:

• Advertising or Marketing Companies
• Data Brokers or Information Resellers
• Any Unrelated Third Party

All third-party agreements include binding data protection obligations. Any information shared with them may only be used for the specific purpose it was provided.

6Cookie Policy

Zbaj uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: For analyzing and improving platform usage. These can be disabled.
• Security Cookies: For the detection of fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

7Data Storage & Security

To keep your data secure, zbaj employs a multi-layered protection system:

• Encryption: All data is protected with 256-bit SSL/TLS encryption.
• Firewall: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for accessing your account.
• Regular Audits: Security testing conducted by third parties.
• Restricted Access: Only authorized personnel have access to your data.

Data Retention Period:

• All data is retained for as long as your account remains active.
• After account closure, data may be retained for up to 5 years as required by legal obligations.
• Transaction records are retained in accordance with financial regulatory requirements.
• Once legal retention requirements are met, data is securely deleted.

8Your Rights

As a zbaj platform member, you have certain important rights over your own data:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you can request that the use of your data be restricted.
• Data Portability: You have the right to receive a copy of your personal data.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, email us at support@zbaj.im. We will respond within 30 days. Please note that certain information may not be deletable for legal reasons — in such cases, we will explain why.

9Children's Privacy

Zbaj is intended for users aged 18 and above only. We never knowingly collect information from minors.

If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed. If a parent or legal guardian believes their child's data is held by us, please contact support@zbaj.im without delay.

10Policy Changes

Zbaj may update this Privacy Policy as needed. For any significant changes:

• Registered members will receive advance notification by email.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you have the option to close your account.

11Contact

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@zbaj.im
• Subject: Write "Privacy Policy Request" in the subject
• Response Time: Usually within 48 hours, up to a maximum of 30 days