Zbaj FAQ — All Your Questions Answered

Per zbaj's policy, each person is allowed only one account. Creating multiple accounts is a violation of the terms and conditions and may result in permanent account suspension. If you have any issues, please contact the support team.

Log in and go to "Profile Settings", where you can update your name, email, and mobile number. Some changes may require OTP verification. For updates related to your National ID details, please contact support.

Withdrawals above a certain amount may require KYC verification, for which a copy of your National ID or passport is needed. Completing KYC also improves your account security and speeds up future withdrawals.

To close your account, email the support team at support@zbaj.im or reach out via live chat. Make sure to withdraw any remaining balance before closing. As part of its responsible gaming commitment, zbaj supports voluntary account closure.

Log in and go to the "Deposit" section. Choose your preferred payment method — bKash, Nagad, Rocket, or bank transfer. Enter the amount and complete the payment as instructed. In most cases, your deposit will be credited to your balance instantly.

The minimum deposit at zbaj depends on your chosen payment method. For mobile banking (bKash/Nagad/Rocket), deposits typically start from BDT 200. For maximum limits, check the details on the deposit page.

Deposits are usually credited within 5–15 minutes. If yours is taking longer, contact us via live chat or at support@zbaj.im with a screenshot of your payment. Keep your transaction ID or reference number handy — it helps resolve issues faster.

zbaj supports all major payment methods in Bangladesh — bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. Mobile banking is the fastest and most convenient option.

zbaj typically processes withdrawal requests in as little as 15 minutes, up to a maximum of 24 hours. Mobile banking methods are usually the fastest. Accounts with completed KYC are processed even quicker.

The minimum withdrawal is generally 500 BDT, and the maximum limit varies by account level and payment method. VIP members enjoy higher withdrawal limits. For more details, Financial Transactions view page.

If a withdrawal is rejected, you'll be notified of the reason by email or in-app notification. Common reasons include incomplete KYC, unmet bonus wagering requirements, or incorrect account details. Resolve the issue and resubmit your request. For assistance, reach out via live chat.

No, bonus funds cannot be withdrawn directly. Each bonus comes with specific wagering requirements that must be met before withdrawal is possible. For full bonus terms and conditions, On the promotions page see here.

After registering, your welcome bonus is automatically applied on your first deposit — no code required. Bonus amount and terms On the promotions page are listed. Once the wagering requirements are met within the specified time, winnings can be withdrawn.

zbaj offers cashback on your net daily losses. It's credited to your wallet automatically after midnight every day. Your cashback rate depends on your VIP level — the higher the level, the more you earn.

Share your referral link. When a friend registers through that link and makes their first deposit, you'll earn a referral bonus. For full details on referral bonuses, On the rewards page see here.

Enter your code in the "Promo Code" box on the payment form when making a deposit. There's also an option to enter a promo code during registration. Each code can only be used once. For the latest codes, Latest Promotions view page.

on the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address. You'll receive an OTP or a reset link. Set your new password and log in. Use a strong password that includes uppercase letters, lowercase letters, and numbers.

Log in and go to "Security Settings". Enable "Two-Factor Authentication" and add your mobile number. From that point on, every login will require an OTP sent to your phone. With 2FA active, no one can access your account even if they know your password.

Change your password immediately and terminate all active sessions. Then email support@zbaj.im or report it via live chat. zbaj's security team will investigate and take action promptly.

zbaj offers Live Casino, slots, cricket betting, football betting, tennis, basketball, virtual sports, poker, and much more. New games are added regularly. Log in to browse the full game library.

Live Casino lets you play in real time with live dealers. Log in, go to the "Live Casino" section, pick your preferred table, and place your bets. A high-speed internet connection gives you the best experience.

Head to the "Sports" section to see live matches and upcoming events. Pick your match, review the odds, and add your selection to the bet slip. Enter your stake and confirm. Both live betting and pre-match betting are available.

zbaj servers save the state of all games. If you get disconnected, simply log back in — your active round or bet will be intact. If you notice any discrepancy, contact support with a screenshot.